There are numerous reasons a business maybe overpaying on their telecom services, our recommendation is to leverage a professional analysis or audit on your existing services to shortcut the research cycle and make sure you have access to all the possible rate plans to make an informed decision. Here are the most common reasons why small businesses today are paying more than they need to.
This is often the largest source of wasted money related to an organization’s telecom carrier services. Paying for services that aren’t being used on a daily/weekly/monthly basis by your employees is unnecessary and frustrating. In some cases, old services never get cancelled, resulting in continued billing that goes unnoticed. In other cases, services were sold to you as part of a package, but over time some of those services go unused even though you still pay for them monthly. Many businesses responsibilities are handled by the small business owner who is focused on the overall success of the business, not the minute details of telecom carrier bills.
Billing errors is another problem facing a business of any size. Even if you identify services that go unused and suspend them, billing errors can still occur that result in charges for that service continuing, or others. Additionally, you may have been added a new service or switched to a new provider with the promise of low rates, but those rates don’t get translated onto your monthly bill. Accurate documentation and analysis of your bill can help you track any unnecessary costs and ensure your provider addresses the issue.
The rates for services are subject to change over time. If your company operates on a month-to-month contract with its carrier, rates may go up without you knowing. It’s important to schedule a regular telecom audit so decreased rates can be identified, providing an opportunity to renegotiate your contract.
Telecommunications should evolve as your business evolves. When you signed on with your service provider, the telecom carrier services you selected were a great fit for your business at the time. However, those services may not adequately serve your company today. By analyzing your service contract, you can identify areas of improvement that could benefit your business.